Cancellation And Refunds Policy
TERMS OF SALE FOR PRODUCTS
The following terms apply to your purchase of the products offered on the Site (“Products”). This includes, but is not limited to: artworks, products, and courses sold in the shop.
Product Descriptions. We try to make the Site thorough, accurate, and helpful to our customers. Nonetheless, there may be times when certain information contained on the Site may be incorrect, incomplete, inaccurate, or appear inaccurate because of the browser, hardware, or other technology that you use. We apologize in advance for any such errors that may result in an incorrect price, inaccurate description, item unavailability, or otherwise affect your order. We reserve the right to correct errors (whether by changing the information on the Site or by informing you of the error and allowing you to cancel your order) or to update Product information at any time without notice.
Availability and Pricing: Sprinkles & Splash™ Private Limited reserves the right to change the prices and available Products at any time. Quantities of some Products may be limited and stock cannot always be guaranteed. Products offered for sale on this Site are for sale only in India and all prices are quoted in U.S. dollars. We may occasionally make errors in the stated prices on this Site. If a product’s correct price is higher than the listed price, we will, at our discretion, either confirm the correct price with you or cancel your order and notify you of such cancellation.
Purchasing Products: The display of Products on the Site invites you to make us an offer to buy the Products. Your order is an offer to buy the Products, which we accept only by shipping the Products ordered. Any confirmation that you receive after placing an order does not constitute an acceptance of your offer and is subject to correction before shipment in the event of inaccuracies, errors, Product unavailability, or for any other reason.
Orders: We have the right to refuse or limit any orders and limit quantities. We will not be liable if a Product is unavailable or if the shipment is delayed. All orders are non-cancelable; we may grant or deny cancellation requests at our sole and absolute discretion. We reserve the right to provide substantially similar products to fulfill your order.
Returns. We do not allow returns, however you can claim for substitutions of products in case of damage when reported within 3 days of receipt of the product. In case of Fragile items, an Unboxing video is a must to prove damage claims. Replacements are acceptable in case of major damages in the products and replacements for a product of similar value can be booked for within 30 days once duly informed of the damage upon receipt.
For Artworks: Original paintings or prints once sold, cannot be returned. Replacements are acceptable in case of major damages in the products and replacements for a product of similar value can be booked for within 30 days once duly informed of the damage upon receipt. All artworks come with minor human errors, however we take utmost care to display the best possible images, Upon purchasing handmade artworks, minor errors cannot be eliminated and do not account for return or replacement.
Damaged or Incomplete Shipment. If you receive a damaged or incomplete shipment of Products, or if you are otherwise unhappy with any Product, please e-mail [email protected]. We must receive notice of a damaged or incomplete shipment within three days of receipt (as shown on by our common carrier’s shipping information). Any refunds or replacements are made solely in our discretion.
Payment. You authorize us (and any payment processor) to charge your payment card for all purchases you make. We accept the forms of payment stated on the Site and, for credit card payments, charge your credit card when your order is processed. The bank issuing your credit card may control when to release funds in the case of an order cancellation or refund. We reserve the right to use the payment information you provide us in connection with this payment to provide better service to you should you wish to use our service again in the future and to protect us from fraud and other losses. Completion of a payment transaction is contingent upon: (a) you providing complete personal, account, transaction, and any other information needed, (b) authorization of the payment by your credit or debit card company, and (c) acceptance of your payment. You may cancel your payment before your final submission of it to us. We may, in our sole discretion, cancel your payment at any time by providing notice to you through your contact information or by a notice when you attempt to make a payment. We may cancel a payment or prevent you from initiating future payments for any reason, including, without limitation, the following: (i) if you attempt to use the Services in breach of any applicable law or regulation, including the card network rules or regulations; (ii) if you use the Services in breach of these Terms; (iii) if we suspect fraudulent, unlawful or improper activity regarding a payment; (iv) if we detect, in our sole discretion, that your payments have excessive disputes, high reversal rates or present a relatively high risk of losses; or (v) failure to cooperate in an investigation or provide additional information when requested.
Transfer of Title and Risk of Loss/Damage. Title to and the risk of loss/damage of all Products passes from us to you at the time we deliver the products to the common carrier for shipment. By purchasing products on the Site for shipment, you are asking us to engage a common carrier to deliver your order. In doing so, we are providing a service to and acting on behalf of you. We reserve the right to choose any procedures, packaging, and the common carrier of sold products. We may not be able to have your order shipped to a post office box, to certain addresses, or on certain days. We reserve the right to ship your order in multiple boxes or shipments.
Taxes. Stated prices do not include any GST, customs duties, Service tax VAT, or other taxes. You are solely responsible for the payment of such taxes related to your purchase. We have the right to charge you for any taxes that we believe we must pay or collect related to your purchase.
Personal Use Only. Products are for your personal use only. You agree not to sell or resell any products you purchase. Except where prohibited by law, we may limit the quantity of Products available for purchase. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation of these Terms, as we determine in our sole discretion.
- TERMS OF SALE FOR CUSTOMISED ARTWORKS All sales are final. Customised artworks/paintings or prints are one of a kind pieces made as per the requirements of the client and hence, cannot be returned. All artworks come with minor human errors, however we take utmost care to display the best possible images. Upon purchasing handmade artworks, minor errors cannot be eliminated and do not account for return or replacement.
Should you have any questions, contact us at:
Sprinkles & Splash™ Private Limited
+91 85190 81525